Returns Policy

Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.

More information:

As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if the goods:
Are faulty or develop a fault within a reasonable period of time after purchase
Are not fit for purpose (i.e. they don't do what the seller said they would do)
Don't match the seller's description or sample
Are of unacceptable quality, or
Fail to meet other mandatory consumer guarantees under the Australian Consumer Law.

 

  • Item(s) must be returned within 14 days after the buyer receives it.

  • Item(s) must be returned in resaleable condition (i.e. the original tags and labels are still attached (if any), the item is in its original brand packaging (if any), and the item is unworn, unused and as sold and received).

  • Item(s) are not returnable based on a change of mind if you have simply changed your mind, found the product cheaper elsewhere, or decided you don't like or need the product.

  • Item(s) are not returnable if you have misused a product and have caused or contributed to the failure of the good(s), for example, by damaging or misusing the good(s)

  • Original shipping/postage cost are included in any credit, refund of exchange of a purchase.

  • The buyer is responsible for return shipping/postage cost.

  • You are able to either exchange your item for another item or receive a full refund on your purchase. Please notify us.

  • Refunds can be processed within 14 days as a return credit through you paypal account or through your other means of your original purchases. Please notify us.

  • Item(s) need to be mailed in appropriate protective packaging as Item was received, unless returned in-person to store.

  • Item(s) must be returned in resaleable condition (i.e. the original tags and labels are still attached (if any), the item is in its original brand packaging (if any), and the item is unworn, unused and as sold and received).


Item(s) need to be returned to:

Golf Traders, Unit 11/7-29 Bridge Road, Stanmore, NSW 2048, Australia

Front entrance off Bridge Road, corner Bridge Road & Cruikshank Street

 

For instore or in-person returns: Opening/Trading hours are Mon-Sat 8.30am-4pm